mNotify, a software company and customer engagement platform in Ghana has launched its 10th-year anniversary unveiling new features and offerings in its products and services.
The event, which was held in Accra, had its theme; “Customer Engagement and its Impact on Modern Businesses.”
The celebrations for the 10th anniversary are intended to draw attention to the influence of technology, good customer-business relations, and the usage of sophisticated messaging technologies like chatbots.
Speaking at the launch of this milestone celebration, the CEO of the company Mr. Ronald Tagoe said “It’s been a long incredible journey of sustainable growth and impact. We are really proud of our contributions to the Ghanaian business industry and economy through the creation of effective customer engagement & communication tools for many small-scale businesses and large organizations”.
“We are also very keen on job creation for the youth as we seek to empower more young individuals and groups to scale up through our resell programs. Technology sits at the forefront of development and we are excited about the future with you. We promise to continually innovate and improve to serve our clients and impact more businesses’’, he added.
As part of the 10th year anniversary celebrations, mNotify Company Limited also launched its new and improved customer engagement platform and mobile app.
The new platform and mobile app feature a user-friendly interface, a birthday feature, a referral system, a wallet feature, and a global bulk messaging feature.
The company also outdoored its anniversary campaign which kicks off on Monday 19th September 2022 and ends on Friday 30th October 2022. During this campaign, mNotify customers will have access to 50 Free SMS to all accounts upon signing up from Monday 19th September till the end of the campaign.
Also, the birthday feature which allows clients to send customized birthday messages in various local dialects to their customers will be free on the platform and mobile app.
As part of the company’s 10th anniversary celebrations, a redesigned and enhanced customer interaction platform and mobile app were introduced by mNotify Company Limited.
The new platform and mobile app features a user-friendly interface, a birthday function, a referral system, a wallet feature, and a tool for international bulk texting
Additionally, the company outdoored its anniversary promotion, which runs from Monday, September 19, 2022, through Friday, October 30, 2022. Customers of mNotify will have access to 50 Free SMS to all accounts during this campaign when they join up starting on Monday, September 19, and continuing through the end of the campaign.
Additionally, the platform and mobile app will both offer free access to the birthday feature, which enables users to send their customers personalized birthday wishes in a variety of regional languages.
“Congratulations to the mNotify team for this great milestone. Customer engagement is key to growing any business and I am excited that we have a young company championing this cause. The rippling effects of effective customer engagement practices is overwhelming. This will in the long term impact businesses and the economy”, said Anita Wiafe, CEO of OML Africa and Executive Member of the e-Commerce Association of Ghana.
A highlight of the launch event was a panel discussion that emphasized the need of good customer engagement and closing the communication gap between businesses and their customers.
The panel included top industry professionals such as Mr. Francis Kofigah – CEO of Doughman Foods, Michelle Kwame – Lead Strategist at Levotude, Priscilla Wellington Asante – CEO of Customer Service Africa & Green Trek Tour, and Mr. Appiah-Kubi Kwateng – Manager, E-Business at Izwe Savings and Loans PLC. The insightful discussion was moderated by Mr. Bennet Otoo.
