Articles & Resources

What is Customer service skills: These are traits and practices that equip you to address customers' needs and foster positive...

In recent years, Africa has seen rapid growth in educational technology (EdTech), a revolution driven by the need to modernize...

In today's ever evolving economy the line between work and personal life has been blurred. Your team members are constantly...

Welcome on board, how have you been? Believe you are doing quite well at this time. Today we are going...

Micro, Small, and Medium Enterprises (MSMEs) form the backbone of many economies, driving innovation, employment, and economic growth. However, the...

In today's fast-paced world, it's easy to get caught up in stress, anxiety, and negativity.  However, there's a powerful tool...

Innovation is not Invention, know this and know peace! Besides, what is innovation – this is simply known as the...

Self-confidence is the foundation of personal growth, success, and happiness. It's the unwavering faith in oneself, one's abilities, and one's...

According to James Humes,   “The art of communication is the language of leadership”.  Understanding verbal and non-verbal cues, active listening,...

In my previous Article, we discussed the first three steps to building resilience as SMEs. Today we will discuss the...