The Nigerian National Petroleum Company Limited has introduced a new health insurance scheme aimed at improving the welfare of service attendants across its retail stations. The initiative, known as the Attendants’ Health Insurance Scheme, was launched by NNPC Retail in partnership with the NNPC Health Maintenance Organisation and will enrol more than seven thousand attendants onto the company’s HMO platform.
According to the company, the scheme represents a major step toward ensuring that frontline workers at its stations have access to quality healthcare services. During the launch held at the NNPC Mega Station in Abuja, the Executive Director of Retail Operations and Mobility described the initiative as a milestone in the company’s commitment to strengthening customer service. He explained that attendants remain the first point of contact for millions of Nigerians and that their welfare directly affects service delivery, especially in a marketplace where customer experience increasingly defines competitiveness.
He added that the company had developed an Attendant Framework designed to enhance overall welfare and that the rollout of HMO coverage would begin immediately. Another senior official from the Information Technology department highlighted that the company was working with reliable healthcare providers to guarantee that beneficiaries receive proper medical attention. He noted that attendants would have access to a wide network of hospitals across the country.
A customer service attendant at the Abuja Mega Station who spoke on behalf of her colleagues expressed appreciation to NNPC Retail management for prioritising the wellbeing of station workers. She added that the initiative would give attendants peace of mind as they continue to serve customers daily.
This development also signals a wider opportunity for small businesses in the downstream sector. Many MSMEs operating independent fuel stations or running outsourced staff now face increasing pressure to improve worker welfare. Initiatives like this may influence industry standards and could shape how small operators invest in staff wellbeing to strengthen service quality and build customer trust across the energy retail ecosystem.
