OPay has dismissed widespread rumours circulating across social media that customer accounts were wiped, deposits lost, or that the company had shut down. In a statement titled Dear esteemed customer, the fintech company described the reports as false, malicious, and deliberately misleading, urging the public to disregard them entirely.
The company said all customer accounts remain safe, fully intact, and accessible, adding that operations are running smoothly across all its services. It emphasised that it continues to maintain strong financial stability while delivering secure digital payment solutions to millions of Nigerians, including small business owners who rely on its platform for daily transactions.
OPay noted that it is a licensed financial institution regulated by the Central Bank of Nigeria, and that customer deposits are protected by the Nigeria Deposit Insurance Corporation. According to the company, strict compliance with regulatory requirements and transparency remain core to its operations, and it continues to work closely with regulators to uphold trust and security across its ecosystem.
The company challenged individuals circulating the claims to come forward and provide proof. It also invited anyone who genuinely experienced unauthorized withdrawals to report such cases directly through verified channels so they can be investigated. OPay added that it is prepared to take legal action against those spreading fabricated reports capable of causing panic among users and disrupting financial stability.
The public was advised to rely only on updates shared through OPay’s verified social media pages and official website. Users seeking clarification were also directed to contact the company’s customer support channels.
For many MSMEs across Nigeria, the clarification brings a sense of relief. Thousands of small businesses depend on OPay’s POS terminals, transfers, and wallet services for daily sales and payments. False rumours of wiped accounts could easily fuel fear, stall transactions, and disrupt business confidence, especially at a time when digital payments have become central to Nigeria’s retail economy. The company’s reassurance reinforces stability for traders, service providers, and local merchants whose operations rely on uninterrupted access to electronic payments.
