The “Customer is always right” is a global slogan which exhorts service staff to give a high priority to customer satisfaction and has transcended business services for ages.
However, the slogan has also been a never-ending debatable topic amongst seasoned entrepreneurs and business analysts.
Lead Consultant and Founder of AMARSORL Africa – a customer experience consulting firm, Feyisola Maru in an interview with MSME Africa on its weekly Enterprise Chat webinar has provided strong reasons why customers are always right even when they are wrong.
In the interview titled “Closing 2022 As A Customer-Centrix Business, Beginning 2023 with An Excellent Customer Experience” Feyisola Maru also intimates Entrepreneurs on what they must do ensure their businesses thrive in the coming year.
