CAC Sets Course for Enhanced Customer-Centric Service Delivery, Check Here

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The Corporate Affairs Commission (CAC) is taking significant steps to transform itself into a customer-centric organization aimed at fulfilling the needs of both national and global businesses. This commitment was underscored by CAC Registrar-General/CEO, Hussaini Magaji, during the opening of its 2024 Management Retreat themed “Repositioning the Corporate Affairs Commission for Enhanced Service Delivery” in Jos, Plateau State.

Magaji emphasized the necessity for the CAC to reinvent itself to meet the current and future demands of its customers. He stated that a complete overhaul of the existing organizational structure is crucial for developing a more flexible and dynamic framework. “CAC is a learning organization ready and willing to re-invent and recreate itself,” Magaji declared. He stressed the importance of adapting to global realities, stating, “The mass deployment of technologies to perform certain tasks is necessary to meet constant changes in human needs.”

During the retreat, participants were charged to look beyond immediate customer needs and forecast future requirements, ensuring that the agency’s structures and processes do not become obsolete. Magaji shared plans to restructure state office operations, emphasizing a shift toward post-incorporation activities with a strong focus on compliance and enforcement. This initiative aims to convert state offices into strategic compliance and enforcement centers, with properly structured teams trained to uphold ethical compliance and enforcement functions.

To achieve these ambitious goals, the registrar-general announced the formation of a committee tasked with developing a blueprint informed by best practices from other jurisdictions, notably Malaysia and China. This approach will enable the CAC to integrate proven strategies while considering the unique context of Nigerian businesses.

Governor Caleb Mutfwang of Plateau State applauded the registrar-general’s efforts, highlighting the importance of the CAC’s transformation for local businesses. Represented by Musa Sule, the Commissioner of Trade and Industry, Mutfwang emphasized Plateau State’s economic potential and the role of the CAC in fostering a conducive business environment.

In addition, Dr. Afiz Ogun, Director-General/CEO of the Industrial Training Fund (ITF), praised the registrar-general’s commitment to enhancing the commission’s fortunes. He expressed optimism that these reforms would significantly improve service delivery, allowing businesses to navigate regulatory frameworks more efficiently.

The CAC’s initiatives align with broader goals of enhancing the ease of doing business in Nigeria and fostering a more responsive regulatory environment. By positioning itself as a customer-centric agency, the CAC aims to support the growth of micro, small, and medium enterprises (MSMEs) across Africa, ultimately contributing to economic development and job creation.

With the increasing focus on digital transformation and customer engagement, the CAC’s proactive approach sets a precedent for regulatory agencies in the region. By leveraging technology and best practices, the commission seeks to become a model for other organizations striving for excellence in service delivery and customer satisfaction. As the CAC embarks on this transformative journey, the commitment to continuous improvement and adaptability will be key to its success in meeting the evolving needs of businesses in Nigeria and beyond.