Engr. Chidomere Ndubuisi, CEO of Pamtech Group, shares key strategies at Owerri Business Week 2023 to empower businesses.
During the event, Ndubuisi unveiled a blueprint for building a thriving business, drawing parallels to the synergy of body, soul, and spirit.
He said: “The essence of a business lies in its customer service, representing the ‘soul’ in his analogy. He stressed that businesses should nurture a deep connection with their customers, understanding and meeting their needs with empathy and efficiency. A satisfied customer breathes life and vitality into a business, just as the soul does to the body”.
He emphasized the importance of a strong organizational backbone, likening it to the body’s vital functions. Like organs working in harmony, business departments must collaborate seamlessly for sustained growth.
Ndubuisi highlighted customer service as the business’s soul, underscoring its role as the heartbeat of success. Building a deep connection with customers, he stressed, is crucial for vitality.
The CEO described the organizational structure as the spirit, propelling the business forward. This unseen force is the bedrock of values, ethics, and long-term aspirations, fostering a culture of innovation and personal growth.
Pamtech Group’s success, leading to Ndubuisi’s prestigious award, is attributed to its robust framework in organizational structure, customer-centric approach, and departmental synergy.
