Zambia: 300,000 Customers to benefit from Cellulant, 5 Water Utility Partnership

Minister of Water Sanitation Hon. Mr. Mike E. Mposha MP Cellulant and Zambia Country Manager Mr Gilbert H. Lungu

Cellulant Partners with 5 Water Utility Companies in Zambia to Provide Seamless Digital Payment Solutions to Over 300,000 Customers

This partnership will allow customers in the province to conveniently pay their water bills with their preferred mobile money and selected bank accounts

Cellulant Zambia is thrilled to announce a digital payment relationship with Nkana Water, Kafubu Water, Mulonga Water, Chambeshi Water, and Western Water, five of Zambia’s top water utility providers.

Customers in the province will be able to pay their water bills using their chosen mobile money and specified bank accounts as a result of this partnership (Standard Chartered Bank, Zambia National Building Society and Natsave).

L – R : Kelvin Chitumbo-Director National Water Supply & Sanitation Council (NWASCO) , Ms. Diana Mukwaba-Nkana Water Managing Director , Hon. Mr.Mike E. Mposha-Minister of Water & Sanitation , Mr. Gilbert Lungu-Cellulant Zambia Country Manager & Mr. Luckson Simumba-Chambeshi Water Managing Director

Customers in rural locations must drive vast distances to pay their water bills. Customers will be able to pay their water bills using Tingg as a result of the cooperation. Since our initial partnership with Mulonga and Nkana Water three years ago, all of Northern Zambia’s water companies have gotten on board, resulting in exponential growth in digital payments. Tingg by Cellulant has also processed over K11 million since its launch.

By generating a virtuous cycle of payment and service improvement, digitizing the money collecting process allows thousands of Zambians to get access to more efficient and inexpensive water services. Customers’ desire to pay on time and consistently increases significantly when they can pay easily and have a positive customer experience. As a result, water utility providers see lower collection costs and higher revenue, allowing them to improve services, engage in innovation, and expand their network.

L- R : Paul Sovi-Account Manager-Cellulant Zambia , Nsamwa Banda-Head of Merchant Acquisition-Cellulant Zambia , Hon. Mr.Mike E. Mposha-Minister of Water & Sanitation , Ezra Tembo-SMB Manager Cellulant Zambia & Mr. Gilbert Lungu-Cellulant Zambia Country Manager

Speaking at the partnership launch event in Kitwe, the Country Manager for Cellulant Zambia, Mr Gilbert Lungu, said, “Through the years, we have built a payments platform that seeks to solve issues faced by businesses and their consumers. Partnerships such as this are critical in ensuring that we deliver the best possible digital payment service in Zambia. The vertical of water utility companies is particularly critical because of the need to improve the collection efficiency for thousands of Zambians.”

He added, “We believe in technology’s power to unlock opportunities, and that is why we are here today to provide collection efficiency for all the water utilities. Honourable Minister, we know that your Government has spoken of the role technology will play in growing the Zambian economy and Cellulant as a technology player in this space. We are ready to drive this growth.”

Over 300,000 water utility customers are set to benefit from the partnership and can now easily pay their water bills on Tingg by dialling *265#. Tingg is a payment gateway provided by Cellulant that gives businesses and their end-consumers a single unified payment experience.

About Cellulant:

Cellulant is a leading Pan-African payments technology company that provides locally relevant and alternative payment methods for global, regional and local merchants.

About Tingg:

Tingg is Africa’s one-stop payments gateway making it easy to receive and make payments, allowing businesses anywhere in Africa and the world to deliver seamless payment experiences for their customers.

For more information, visit the official Cellulant website or Tingg.Africa.

Tingg.Africa – (


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